| 1 |
|
<!--#include virtual="/doctype.inc" --> |
| 2 |
|
<head> |
| 3 |
|
<title> |
| 4 |
< |
i-scream support |
| 4 |
> |
Reporting Bugs |
| 5 |
|
</title> |
| 6 |
|
<!--#include virtual="/style.inc" --> |
| 7 |
|
</head> |
| 11 |
|
<!--#include virtual="/header.inc" --> |
| 12 |
|
<div id="contents"> |
| 13 |
|
<h1 class="top"> |
| 14 |
< |
i-scream Support |
| 14 |
> |
Reporting Bugs |
| 15 |
|
</h1> |
| 16 |
|
<p> |
| 17 |
< |
i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> |
| 18 |
< |
to track support requests. We've set up two addresses |
| 19 |
< |
to help seperate the two main types of requests. |
| 17 |
> |
i-scream makes uses of the GitHub issue trackers |
| 18 |
> |
associated with our projects over on |
| 19 |
> |
<a href="http://github.com/i-scream">GitHub</a>. If you've |
| 20 |
> |
found a bug with our software that's the best place to |
| 21 |
> |
report and discuss it. If you have a fix, you can make a |
| 22 |
> |
pull request there too. |
| 23 |
|
</p> |
| 21 |
– |
<h3> |
| 22 |
– |
bugs@i-scream.org |
| 23 |
– |
</h3> |
| 24 |
|
<p> |
| 25 |
< |
If you have found a bug or problem with an i-scream program |
| 26 |
< |
send an email to this address. Your message will be logged |
| 27 |
< |
and one of the developers will get back to you with more |
| 28 |
< |
information. Hopefully we'll be able to fix the bug. |
| 25 |
> |
If you want some help using one of the projects or which |
| 26 |
> |
to discuss any other issues the best place to go to is the |
| 27 |
> |
users mailing list. You can find out more about our mailing |
| 28 |
> |
lists <a href="mailinglists.xhtml">here</a>. |
| 29 |
|
</p> |
| 30 |
– |
<h3> |
| 31 |
– |
support@i-scream.org |
| 32 |
– |
</h3> |
| 30 |
|
<p> |
| 31 |
< |
If you have any other query, please email this address. We |
| 32 |
< |
prefer to use this mechanism over emailing us directly |
| 33 |
< |
because it means we can't lose your email in the rafts of |
| 34 |
< |
spam we unfortunately receive. |
| 35 |
< |
</p> |
| 36 |
< |
<p> |
| 37 |
< |
Once your email has been received you will get an |
| 41 |
< |
acknowledgement by email and details of how to view your |
| 42 |
< |
tickets over the web. |
| 31 |
> |
If the issue needs to remain private, for example a |
| 32 |
> |
security issue, please contact Tim directly. His details |
| 33 |
> |
are on the <a href="who.xhtml">Who We Are</a> page, and |
| 34 |
> |
you can use his PGP key to encrypt the message if |
| 35 |
> |
necessary. This should only be used in exceptional |
| 36 |
> |
circumstances - we prefer all discussion to happen on |
| 37 |
> |
public mailing lists or bug trackers where possible. |
| 38 |
|
</p> |
| 39 |
|
</div> |
| 40 |
|
<!--#include virtual="/footer.inc" --> |
