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<title>i-scream Support</title> |
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<meta name="description" content="How to get support or submit bugs for i-scream."> |
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<meta name="keywords" content="i-scream, project, credits, central,monitoring,system, unix, linux, nt, server, alert"> |
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<font face="Arial" size="2"> |
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<h2>i-scream Support</h2> |
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<p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track |
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support requests. We've set up two addresses to help seperate the two main |
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types of requests.</a> |
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<h3>bugs@i-scream.org</h3> |
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<p> |
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If you have found a bug or problem with an i-scream program send an |
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email to this address. Your message will be logged and one of the developers |
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will get back to you with more information. Hopefully we'll be able to fix |
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the bug. |
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</p> |
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<h3>support@i-scream.org</h3> |
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<p> |
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If you need some assistance with an i-scream program you should email |
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this address. One of the developers will be able to help attempt to |
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sort out you problem. Please make sure you read the documentation |
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<em>before</em> sending us an email. |
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</p> |
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<p> |
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Once your email has been received you will get an acknowledgement by |
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email and details of how to view your tickets over the web. |
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<!--#include virtual="/doctype.inc" --> |
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<head> |
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<title> |
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Reporting Bugs |
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</title> |
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<div id="container"> |
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<div id="main"> |
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<div id="contents"> |
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<h1 class="top"> |
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Reporting Bugs |
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</h1> |
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<p> |
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i-scream makes uses of the GitHub issue trackers |
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associated with our projects over on |
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<a href="http://github.com/i-scream">GitHub</a>. If you've |
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found a bug with our software that's the best place to |
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report and discuss it. If you have a fix, you can make a |
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pull request there too. |
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</p> |
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<p> |
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If you want some help using one of the projects or which |
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to discuss any other issues the best place to go to is the |
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users mailing list. You can find out more about our mailing |
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lists <a href="mailinglists.xhtml">here</a>. |
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</p> |
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<p> |
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If the issue needs to remain private, for example a |
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security issue, please contact Tim directly. His details |
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are on the <a href="who.xhtml">Who We Are</a> page, and |
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you can use his PGP key to encrypt the message if |
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necessary. This should only be used in exceptional |
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circumstances - we prefer all discussion to happen on |
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public mailing lists or bug trackers where possible. |
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</p> |
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