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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" |
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<title>i-scream support</title> |
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<title> |
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i-scream support |
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<div id="container"> |
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<div id="main"> |
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<div id="contents"> |
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<h1 class="top">i-scream Support</h1> |
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<p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track |
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support requests. We've set up two addresses to help seperate the two main |
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types of requests.</p> |
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<h3>bugs@i-scream.org</h3> |
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<p> |
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If you have found a bug or problem with an i-scream program send an |
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email to this address. Your message will be logged and one of the developers |
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will get back to you with more information. Hopefully we'll be able to fix |
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the bug. |
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</p> |
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<h3>support@i-scream.org</h3> |
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<p> |
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If you need some assistance with an i-scream program you should email |
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this address. One of the developers will be able to help attempt to |
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sort out you problem. Please make sure you read the documentation |
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<em>before</em> sending us an email. |
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</p> |
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<p> |
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Once your email has been received you will get an acknowledgement by |
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email and details of how to view your tickets over the web. |
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</p> |
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</div> |
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<div id="contents"> |
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<h1 class="top"> |
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i-scream Support |
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</h1> |
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<p> |
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i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> |
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to track support requests. We've set up two addresses |
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to help seperate the two main types of requests. |
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</p> |
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<h3> |
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bugs@i-scream.org |
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</h3> |
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<p> |
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If you have found a bug or problem with an i-scream program |
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send an email to this address. Your message will be logged |
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and one of the developers will get back to you with more |
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information. Hopefully we'll be able to fix the bug. |
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</p> |
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<h3> |
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support@i-scream.org |
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</h3> |
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<p> |
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If you have any other query, please email this address. We |
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prefer to use this mechanism over emailing us directly |
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because it means we can't lose your email in the rafts of |
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spam we unfortunately receive. |
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</p> |
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<p> |
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Once your email has been received you will get an |
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acknowledgement by email and details of how to view your |
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tickets over the web. |
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</p> |
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</div> |
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</div> |
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</body> |
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