ViewVC Help
View File | Revision Log | Show Annotations | Revision Graph | Root Listing
root/i-scream/web/www/support.xhtml
(Generate patch)

Comparing web/www/support.xhtml (file contents):
Revision 1.3 by tdb, Tue Mar 23 20:22:27 2004 UTC vs.
Revision 1.6 by tdb, Fri Jun 21 16:50:17 2013 UTC

# Line 1 | Line 1
1   <!--#include virtual="/doctype.inc" -->
2 <
3 < <head>
4 < <title>i-scream support</title>
2 >  <head>
3 >    <title>
4 >      Reporting bugs
5 >    </title>
6   <!--#include virtual="/style.inc" -->
7 < </head>
8 <
9 < <body>
10 <
10 < <div id="container">
11 <
12 < <div id="main">
13 <
7 >  </head>
8 >  <body>
9 >    <div id="container">
10 >      <div id="main">
11   <!--#include virtual="/header.inc" -->
12 <
13 < <div id="contents">
14 < <h1 class="top">i-scream Support</h1>
15 <
16 < <p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track
17 < support requests. We've set up two addresses to help seperate the two main
18 < types of requests.</p>
19 <
20 < <h3>bugs@i-scream.org</h3>
21 <
22 < <p>
23 < If you have found a bug or problem with an i-scream program send an
24 < email to this address. Your message will be logged and one of the developers
25 < will get back to you with more information. Hopefully we'll be able to fix
26 < the bug.
27 < </p>
28 <
29 < <h3>support@i-scream.org</h3>
30 <
31 < <p>
32 < If you need some assistance with an i-scream program you should email
33 < this address. One of the developers will be able to help attempt to
34 < sort out you problem. Please make sure you read the documentation
35 < <em>before</em> sending us an email.
36 < </p>
37 <
38 < <p>
42 < Once your email has been received you will get an acknowledgement by
43 < email and details of how to view your tickets over the web.
44 < </p>
45 < </div>
46 <
12 >        <div id="contents">
13 >          <h1 class="top">
14 >            Reporting bugs
15 >          </h1>
16 >          <p>
17 >            i-scream makes uses of the GitHub issue trackers
18 >            associated with our projects over on
19 >            <a href="http://github.com/i-scream">GitHub</a>. If you've
20 >            found a bug with our software that's the best place to
21 >            report and discuss it. If you have a fix, you can make a
22 >            pull request there too.
23 >          </p>
24 >          <p>
25 >            If you want some help using one of the projects or which
26 >            to discuss any other issues the best place to go to is the
27 >            users mailing list. You can find out more about our mailing
28 >            lists <a href="mailinglists.xhtml">here</a>.
29 >          </p>
30 >          <p>
31 >            If there issue needs to remain private, for example a
32 >            security issue, please contact Tim directly. His details
33 >            are on the <a href="who.xhtml">Who We Are</a> page. This
34 >            should only be used in exceptional circumstances - we
35 >            prefer all discussion to happen on public mailing lists or
36 >            bug trackers where possible.
37 >          </p>
38 >        </div>
39   <!--#include virtual="/footer.inc" -->
40 <
49 < </div>
50 <
40 >      </div>
41   <!--#include virtual="/menu.inc" -->
42 <
43 < </div>
54 <
55 < </body>
42 >    </div>
43 >  </body>
44   </html>

Diff Legend

Removed lines
+ Added lines
< Changed lines
> Changed lines