--- web/www/support.xhtml 2004/03/23 23:43:23 1.4 +++ web/www/support.xhtml 2013/06/21 16:50:17 1.6 @@ -1,7 +1,7 @@ - i-scream support + Reporting bugs @@ -11,36 +11,29 @@

- i-scream Support + Reporting bugs

- i-scream uses RT - to track support requests. We've set up two addresses - to help seperate the two main types of requests. + i-scream makes uses of the GitHub issue trackers + associated with our projects over on + GitHub. If you've + found a bug with our software that's the best place to + report and discuss it. If you have a fix, you can make a + pull request there too.

-

- bugs@i-scream.org -

- If you have found a bug or problem with an i-scream program - send an email to this address. Your message will be logged - and one of the developers will get back to you with more - information. Hopefully we'll be able to fix the bug. + If you want some help using one of the projects or which + to discuss any other issues the best place to go to is the + users mailing list. You can find out more about our mailing + lists here.

-

- support@i-scream.org -

- If you need some assistance with an i-scream program you - should email this address. One of the developers will be - able to help attempt to sort out you problem. Please make - sure you read the documentation before sending us - an email. -

-

- Once your email has been received you will get an - acknowledgement by email and details of how to view your - tickets over the web. + If there issue needs to remain private, for example a + security issue, please contact Tim directly. His details + are on the Who We Are page. This + should only be used in exceptional circumstances - we + prefer all discussion to happen on public mailing lists or + bug trackers where possible.