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i-scream support |
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Reporting Bugs |
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i-scream Support |
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Reporting Bugs |
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i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> |
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to track support requests. We've set up two addresses |
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to help seperate the two main types of requests. |
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i-scream makes uses of the GitHub issue trackers |
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associated with our projects over on |
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<a href="http://github.com/i-scream">GitHub</a>. If you've |
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found a bug with our software that's the best place to |
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report and discuss it. If you have a fix, you can make a |
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pull request there too. |
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</p> |
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bugs@i-scream.org |
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If you have found a bug or problem with an i-scream program |
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send an email to this address. Your message will be logged |
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and one of the developers will get back to you with more |
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information. Hopefully we'll be able to fix the bug. |
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If you want some help using one of the projects or which |
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to discuss any other issues the best place to go to is the |
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users mailing list. You can find out more about our mailing |
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lists <a href="mailinglists.xhtml">here</a>. |
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support@i-scream.org |
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</h3> |
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If you need some assistance with an i-scream program you |
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should email this address. One of the developers will be |
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able to help attempt to sort out you problem. Please make |
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sure you read the documentation <em>before</em> sending us |
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an email. |
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<p> |
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Once your email has been received you will get an |
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acknowledgement by email and details of how to view your |
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tickets over the web. |
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If the issue needs to remain private, for example a |
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security issue, please contact Tim directly. His details |
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are on the <a href="who.xhtml">Who We Are</a> page, and |
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you can use his PGP key to encrypt the message if |
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necessary. This should only be used in exceptional |
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circumstances - we prefer all discussion to happen on |
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public mailing lists or bug trackers where possible. |
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</p> |
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</div> |
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