- i-scream uses RT - to track support requests. We've set up two addresses - to help seperate the two main types of requests. + i-scream makes uses of the GitHub issue trackers + associated with our projects over on + GitHub. If you've + found a bug with our software that's the best place to + report and discuss it. If you have a fix, you can make a + pull request there too.
-- If you have found a bug or problem with an i-scream program - send an email to this address. Your message will be logged - and one of the developers will get back to you with more - information. Hopefully we'll be able to fix the bug. + If you want some help using one of the projects or which + to discuss any other issues the best place to go to is the + users mailing list. You can find out more about our mailing + lists here.
-- If you have any other query, please email this address. We - prefer to use this mechanism over emailing us directly - because it means we can't lose your email in the rafts of - spam we unfortunately receive. -
-- Once your email has been received you will get an - acknowledgement by email and details of how to view your - tickets over the web. + If there issue needs to remain private, for example a + security issue, please contact Tim directly. His details + are on the Who We Are page. This + should only be used in exceptional circumstances - we + prefer all discussion to happen on public mailing lists or + bug trackers where possible.