--- web/www/support.xhtml 2003/07/15 21:07:55 1.1 +++ web/www/support.xhtml 2013/08/09 02:20:36 1.8 @@ -1,66 +1,45 @@ - - - - - - - - - i-scream Support - - - - - - - - - - - -
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i-scream Support

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i-scream uses RT to track -support requests. We've set up two addresses to help seperate the two main -types of requests. - -

bugs@i-scream.org

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-If you have found a bug or problem with an i-scream program send an -email to this address. Your message will be logged and one of the developers -will get back to you with more information. Hopefully we'll be able to fix -the bug. -

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support@i-scream.org

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-If you need some assistance with an i-scream program you should email -this address. One of the developers will be able to help attempt to -sort out you problem. Please make sure you read the documentation -before sending us an email. -

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-Once your email has been received you will get an acknowledgement by -email and details of how to view your tickets over the web. -

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- - - + + + + Reporting Bugs + + + + +
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+ Reporting Bugs +

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+ i-scream makes uses of the GitHub issue trackers + associated with our projects over on + GitHub. If you've + found a bug with our software that's the best place to + report and discuss it. If you have a fix, you can make a + pull request there too. +

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+ If you want some help using one of the projects or which + to discuss any other issues the best place to go to is the + users mailing list. You can find out more about our mailing + lists here. +

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+ If the issue needs to remain private, for example a + security issue, please contact Tim directly. His details + are on the Who We Are page, and + you can use his PGP key to encrypt the message if + necessary. This should only be used in exceptional + circumstances - we prefer all discussion to happen on + public mailing lists or bug trackers where possible. +

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