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Revision 1.1 - (show annotations)
Tue Jul 15 21:07:55 2003 UTC (16 years, 3 months ago) by tdb
Branch: MAIN
Introduce our own bug tracking.

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3 <!--
4 $Author$
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9 <html>
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11 <head>
12 <title>i-scream Support</title>
13 <meta name="description" content="How to get support or submit bugs for i-scream.">
14 <meta name="keywords" content="i-scream, project, credits, central,monitoring,system, unix, linux, nt, server, alert">
15 </head>
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27 <font face="Arial" size="2">
28 <h2>i-scream Support</h2>
29
30 <p>i-scream uses <a href="http://www.bestpractical.com/rt/">RT</a> to track
31 support requests. We've set up two addresses to help seperate the two main
32 types of requests.</a>
33
34 <h3>bugs@i-scream.org</h3>
35
36 <p>
37 If you have found a bug or problem with an i-scream program send an
38 email to this address. Your message will be logged and one of the developers
39 will get back to you with more information. Hopefully we'll be able to fix
40 the bug.
41 </p>
42
43 <h3>support@i-scream.org</h3>
44
45 <p>
46 If you need some assistance with an i-scream program you should email
47 this address. One of the developers will be able to help attempt to
48 sort out you problem. Please make sure you read the documentation
49 <em>before</em> sending us an email.
50 </p>
51
52 <p>
53 Once your email has been received you will get an acknowledgement by
54 email and details of how to view your tickets over the web.
55 </p>
56
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